Refund Policy

Returns

You may return your purchase within 30 days of delivery. To be eligible, items must be unused and in their original packaging.

For hygiene reasons, products that cannot be resold once opened (such as personal care products or underwear) can only be returned unopened, unless they are defective.

How to return an item

1. Email us at [email protected] with your order number before sending anything back. We will reply with the return address and instructions.
2. Pack the item securely and ship it with a tracked service. Keep your proof of shipment until your refund is confirmed.

Return shipping costs are your responsibility, unless the item is defective or we made a mistake with your order.

Refunds

Once we receive and inspect your return, we will email you to confirm your refund. Refunds are issued to your original payment method within 10 business days; your bank may need a few extra days to post it to your account.

Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, email us within 14 days of delivery with your order number and a photo of the problem. We will send a replacement or a full refund, at no cost to you.

Exchanges

To exchange an item, return it following the steps above and place a new order, or contact us and we will help you.

Cancellations

See our Cancellation Policy.